Understanding Claims

Claims Overview

At Max Life Insurance, we understand how important it is to stay protected against the uncertainties of life. And we believe it is our responsibility to offer you the best support in every possible manner in your hour of need.

With our Mission and guiding principle of being the 'Fairest, Fastest and Friendliest' in Claims processing, our dedicated team of experts and claim assessors work sincerely towards keeping the promise we made.

Our processes are designed to provide you a hassle-free claims experience and we are committed to providing the best in class service experience.

Claims Service Promise

Advance account value payout

We will pay account value of all ULIP policies within 2 working days of claim intimation.

Fast settlement

We will pay all death claims within 10 working days of receipt of all claim documents/ information. We shall pay interest @ 6% p.a. for any delays.

Claim assurance

We will honour all claims on policies that have completed three continuous years from the Effective Date, unless such Policies were obtained with fraudulent intentions.

Personalized assistance

A Claims Relationship Officer will be assigned to you, who will call you within five working days to assist you in Claims settlement.

Details for a smoother claim process can be found in the links given below:

You can contact your nearest Max Life Insurance office OR your distributor / advisor to get information regarding claims. Alternatively you can write to us at claims.support@maxlifeinsurance.com

Please call us toll-free at 1800 200 5577

Did you know

Max Life Insurance Company pays account/fund value accrued in the policy within 2 working days of registration of the death claim, before other formalities are completed.


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