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- Max Life Insurance introduces Instaclaim - Faster and easier claims approval - 28/11/2016

A breakthrough initiative to enhance customer experience

New Delhi, November 16, 2016: Max Life Insurance, one of India’s leading non-bank promoted private life insurers, a joint venture between Max Financial Services Ltd and Mitsui Sumitomo Insurance Co. Ltd, sets a new benchmark with its initiative – “InstaClaim”, to enhance overall customer experience. As the name suggests, ‘Instaclaim’ will provide claim approval to Max Life customers in case of eligible policies within one day from the receipt of the claim with necessary documents.

Commenting on the initiative, Mr. Rajesh Sud- Executive Vice Chairman and Managing Director, Max Life Insurance, said, “InstaClaim is yet another initiative by Max Life Insurance to stand out as a customer centric company. This initiative will ensure that the loved ones of our policy holders get a quick, simple and hassle free claims services in one day during the time of their utmost need.

Through this initiative, we endeavor to communicate claim approval decision to the nominee within 1 day of intimation in eligible cases. Max Life Insurance achieved claims paid ratio of more than 96% in the FY 2015-16 as per the public disclosures”
Instaclaim will be available to registered beneficiary in all eligible policies which have completed 3 or more continuous years, in which claim amount is less than Rs 25 lac and claim does not warrant any field verification. Necessary documents shall be submitted before 3 pm on any working day from Monday to Friday in any of Max Life offices. 

About Max Life Insurance Co. Ltd. (www.maxlifeinsurance.com)
Max Life Insurance, the leading non-bank promoted private life insurer, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital.

For more information, please contact:

Max Life Insurance Co. Ltd.                        
Ravi Kumar
+91 9810836506

Ketchum Sampark Pvt. Ltd.
Arushi Sharma
+ 91 9711920546

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