At Max Life Insurance, we believe in providing best-in-class services to our customers. We strive to ensure that our customers are equipped with all required assistance at their fingertips.

This is a one-stop servicing solution for all your Max Life insurance plans. You can make premium payments, view policy details, download premium receipts and much more.


Make payments instantly! Anytime, anywhere in 3 easy steps


Choose from our range of convenient & hassle-free payment options


Download & email premium receipts & statements


View your policy and fund details, and register for alerts for Net Asset Value


Update your mobile and email details


Your policy document is just a click away


Get answers to all your claims-related queries for a smooth & hassle-free claim process

unclaimed amount

Check status of unclaimed amount to policyholders

Download brochures, claim, renewal & other service request forms


View status of your application(s) over the last 6 months


Manage all your insurance policies easily with an Electronic Insurance Account


List of all plans & riders that have been discontinued by Max Life for sale

Submit e-HDF

Submit your e-HDF requests here

Customer Service FAQs

Get answer to all your queries

a. Surrender form

b. Original policy pack

c. Copy of ID proof (Aadhaar Card, PAN Card, Passport, Driving License, Voter ID Card & Govt. Employee ID Proof)

d. To furnish NEFT, customer needs to provide printed copy of Bank Passbook /Cancelled cheque /Banker’s attestation on account details mentioned in Surrender Form

a. Nomination change: You can make or change nomination anytime during the benefit period of active policies or just by filling out the policy amendment request form. In case, you have not added a nomination during policy application, you must add a nomination for easy settlement of claims.

b. Address change: You can change your address by sending a filled out policy amendment request form along with your address proof such as Passport, Voter ID Card, Driving License, Ration Card, Aadhaar Card (if cumulative premium of all your active policies is greater than ₹10,000 inclusive of all applicable taxes, cess, and levies as imposed by the Government).

To set up ECS facility, a duly filled NACH/ECS/Direct Debit mandate instruction form can be sent to the nearest Max Life Insurance branch with an original cancelled cheque.

Freelook period for both Online and Offline sourced policies starts after policy pack is delivered to the Customer.

Freelook period:

  • For Offline policies - 15 days
  • For Online policies - 30 days


Procedure to Cancel the policy:

a. Freelook cancellation Form/Letter

b. Customer have to visit any nearest Max Life Insurance branch for case sourced other than online. Online cases can be consider through registred email id

c. Furnish printed copy of  Cancelled Cheque with name and account number. (If not printed, copy of the bank passbook/statement with printed account holder details)

d. Furnish Original Policy pack.

e. Self-attested ID proof

Visit our FAQ section for other frequently asked questions.

Why Max Life?

Max Life Insurance, one of the leading private life insurer, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of MS&AD Insurance Group, which is amongst the leading insurers in the world.

Some of the reasons that make Max Life Insurance a favorable insurer are:

  • Superior Claims Paid Percentage of 98.26% [ Individual death claims paid (Src: Max Life Public Disclosure FY 2017-18) ]
  • Excellence in service with focus on long term relationships
  • Unique product offerings that suit various life stages
  • Strong financial strength with Rs. 44,370 crores worth of company financial assets, till FY'17 (Src: Public disclosure, FY2016-17)
  • Numerous awards and accolades in its kitty
  • Quality advice enabling customers take informed decisions

Reach Out to Us

Our Helpline number

Alt 1860 120 5577

Online plans helpline

Alt 1800 200 3383

Alt SMS LIFE to 5616188

NRI helpdesk

Alt 0124-5071300, 6477000

Check Out more ways to contact us