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Escalation Matrix

Know the escalation matrix to report your query to a higher level executive if it is not satisfactorily resolved.

Step 1: Escalation, if the query is not resolved within 7 days

If you have not received a satisfactory response, you can escalate your query to Manager.Services@maxlifeinsurance.com
Please mention the query reference number assigned to you for speedy resolution.

If you have any questions regarding Online plans purchased through our website, Email us at online@maxlifeinsurance.com. If you have any feedback for us, email at head.onlineservices@maxlifeinsurance.com.

Step 2: Escalation to Head Customer Service

We have a Grievance Redressal Officer to examine customer issues and provide an impartial resolution. If your query has not been resolved to your satisfaction as per Step 1, you can escalate this complaint to Head Customer Service by writing to us at care@maxlifeinsurance.com.

Please mention the query reference number assigned to you for speedy resolution.

Step 3: Insurance Ombudsman

Incase you are still not satisfied with the resolution you can write in to the Insurance Ombudsman using the attached formats and send to your local Insurance Ombudsman office.

Annexure VI - Letter to be received from Ombudsman
Annexure VI-A  Complaint Format
Annexure VII-A Consent Letter for Mediation

 
 
 
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