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Important To Know

Important To Know

1) What is the process for intimating Max Life about the claim?

claim can be intimated by providing written information to us through-

By sending written information at:

Max Life Insurance Operations Centre-–
Claims Department,
Max Life Insurance Company
Operations center, - 2nd floor
90A, Sector 18, Udyog Vihar,
Gurgaon-122015, India

2) What is the claim process for Pradhan Mantri Jeevan Jyoti Bima Yojana?

Please refer the Claim Process document for Pradhan Mantri Jeevan Jyoti Bima Yojana. Claim Forms are available at the Bank & all Max Life Insurance Offices or can be downloaded from following link: http://www.maxlifeinsurance.com/pdf/Claims/Group_Claims/english/PMJJBY-Scheme.pdf

3) Where can I get claim forms and list of documents required for submission?

You can get claim forms

  • Download from the website Claims Section
  • Visit the nearest Max Life Insurance company branch
  • Talk to your Agent Advisor

4) Where can I submit claim documents?

You can submit the documents at:

  • Nearest Max Life Insurance branch

5) Why is it essential to submit all the records / documents as required by the company?

All claims are examined and settled by the company on the basis of information present in documents submitted by you in connection with the claim. It is advisable to provide complete information to us for faster and smoother claims processing.

6) What is the time frame within which the claim has to be reported to the company?

It is advisable to intimate the claim at the earliest after death has happened. In case of Dread Disease and Critical Illness claims, claim should be intimated only after the end of survival period (after 28/30 days of event occurrence)

7) What is the time frame within which  claims are settled?

As per regulations, all valid claims are to be settled within 30 days after all necessary documents /clarifications have been received. In case, the claim warrants further verification, it may take upto 180 days to settle the claim. Subsequently, when a decision is taken, it is communicated to the claimant.

8) How will I receive the claim amount?

You will receive the claim amount as per the option that you have chosen at the time of submitting the claim documents. We encourage electronic fund transfer in order to provide our customers fast and hassle free experience.

9) What is the procedure when there is no nomination or in case of nominee’s death?

In such circumstances, we would require the proof of title like Registered Will or Succession certificate issued by the competent court. The succession certificate should specifically provide orders for disbursement of policy monies. If, however, the deceased has left a Registered Will, a probate of the Registered Will is required along with the copy of the Registered Will.

Did You Know

In FY 2015-16, we paid 96.95% of all claims received.


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