COVID-19 FAQs

COVID-19 FAQs

✅ Are Max Life Branch offices operational?

Max Life branches are now open and sanitized to serve you, timings Mon-Sat; 9:30 AM-5 PM (2nd& 3rd Sat closed).

✅ What kind of precautionary measures are being followed to ensure my safety if I visit the branch office?

To ensure your safety, the below precautionary measures are being followed:

1. Mandatory thermal scanning of employees

2. Working with limited manpower in office

3. Continuous sanitization of all branches

✅ What safety guidelines do I need to follow while visiting the Max Life Branches?

While we encourage you to use the available digital platforms to fulfill any servicing needs, we request you to take the following precautionary measures when you visit:

1. Display your status on the Aarogya Setu App or kindly fill the self-declaration form at the desk, before entering the branch.

2. Allow us to check your body temperature and sanitize your hands before entering the branch.

3. Continue to wear your mask at all times.

4. You can drop your cheques and documents in the drop box outside the branch.

5. Ensure social distancing at all times.

6. Avoid sharing of documents and other stationery.

✅ Will my policy include COVID-19 claims?

For all death claims including term plans- Death claims caused due to COVID-19 are covered as per policy contract T&C. There is no such exclusion in policy contract.

For Critical Illness Rider/ Dread Disease Rider/ WOP Riders- These riders cover specified illnesses and COVID-19 is not included in the list. Hence claims for these specific riders will not be admissible.

Hospitalization benefit claim under Medicash/Medicash Plus/Healthy Family Floater plans- Hospitalization claims due to COVID-19 will be admissible as per applicable policy contract T&C.

Please note, all claims will be subject to our existing claim assessment practices.  

✅ How would I intimate claims during this lockdown period due to COVID 19 ?

During this Nationwide lockdown, we are accepting Claim intimations through emailand WhatsApp. Click http://bitly.ws/87yI to know about the documentation required and send the claim documents via email at claims.support@maxlifeinsurance.com. or WhatsApp at 9999199982. Since all courier services/postal services are impacted, we will be sharing all communications through SMS and email to keep you updated on the status of your claim.

✅  How would I know claims status?

You can check the status of your claim in the Customer Service section on our website. To check, click https://www.maxlifeinsurance.com/customer-service/claims-tracker. Alternatively, email us at claims.support@maxlifeinsurance.com

✅ What will happen to the claims already intimated and not decisioned yet ?

We are in the process of settling all the claims already intimated to us. In case of any queries, please write to us at claims.support@maxlifeinsurance.com

✅  Is there a delay in providing policy services due to the lockdown?

As per the Government directives of Nationwide lockdown amid COVID-19 outbreak and to ensure everyone’s safety, all our offices are closed and there might be a delay in providing the services. While we are trying our best to ensure all your service requirements are fulfilled on time, meanwhile you may visit our customer service section http://bitly.ws/866J for all your policy related needs, available to you 24*7 from the safety and comfort of your home.

✅  I cannot go out of my home due to the COVID-19 lockdown in my city, how do I get servicing done on my Max Life policy?

We encourage you to connect with us through our digital platforms from the safety and comfort of your home. For any Max Life related queries or servicing, we are available to you 24*7, through our range of digital servicing solutions. Click https://www.maxlifeinsurance.com/customer-service to know more.

✅  Where can I pay my policy premium?

You can pay your premium online through our website. Click https://www.maxlifeinsurance.com/customer-service/pay-online to pay now. To view the list of other premium payment options click https://www.maxlifeinsurance.com/customer-service/premium-payment-options

✅  What if I do not get any resolution to my query at the Customer Helpline ?

We are continuously working towards providing you the best of services. If your query is not resolved at the customer helpline to your satisfaction, please feel free to reach out to us on the below email id’s.
Level Name Contact Details
First Level Mr. Karan Mehra Karan.mehra@maxlifeinsurance.com
Second Level Ms. Charu Maheshwari Charu.maheshwari@maxlifeinsurance.com
Third Level Mr. Tarun Bahri Tarun.Bahri@maxlifeinsurance.com

 

We are continuously working towards providing you the best of services. If your query is not resolved at the customer helpline to your satisfaction, please feel free to reach out to us on the below email id’s.

First Level - Mr. Karan Mehra (Karan.mehra@maxlifeinsurance.com)
Second Level - Ms. Charu Maheshwari (Charu.maheshwari@maxlifeinsurance.com)
Third Level - Mr. Tarun Bahri (Tarun.Bahri@maxlifeinsurance.com)

✅  Why is it essential to submit all the records / documents as required by the company?

All claims are examined and settled by the company on the basis of information present in documents submitted by you in connection with the claim. It is advisable to provide complete information to us for faster and smoother claims processing.

✅  My premium payment is due, is there an extension to the Grace period ?

For premiums due in the month of Mar’20, the grace period has been extended till 31st May, 2020. For premiums due in Apr’20, the grace period has been extended by 30 days.

✅  How can I apply for surrender or cancellation of my policy during the lockdown?

You can send your request digitally for surrender or cancellation of your policy via WhatsApp at 9999199982 from your registered mobile number or email us at service.helpdesk@maxlifeinsurance.com from your registered email id.

✅  How to activate or deactivate my ECS or Credit Card Standing instructions (CCSI) without visiting the branch office?

You can visit https://bit.ly/2YGcTmG to activate the auto-debit option for paying your premium.

For deactivation of ECS or Credit Card Standing instructions , please write to us at  service.helpdesk@maxlifeinsurance.com from your registered email id.

  *Subject to policy terms and conditions. Issuance of policy subject to underwriting guidelines.

  ARN: Web/COVID/220620

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