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COVID-19 FAQs

COVID-19 FAQs

✅ Does my existing term insurance policy cover COVID-19 disease?

Yes. All the existing term insurance policies offered by Max Life Insurance will cover COVID-19 death claims as per policy terms and conditions and under writing decision.

✅ Will my policy include COVID-19 claims?

Yes, under the following mentioned conditioned.

For all policies including term plans - Death claims due to COVID-19 are covered as per T&C of the policy contract.

For Critical Illness Rider/ Dread Disease Rider/ WOP Rider- These riders cover specified illnesses and COVID-19 is not included in the list. Hence claims for these specific riders will not be admissible.

Hospitalization benefit claim under Medicash/Medicash Plus/Healthy Family Floater plans- Hospitalization claims due to COVID-19 will be admissible as per applicable T&C of the policy contract.

Please note, all claims will be subject to our existing claim assessment practices

✅ How would I intimate claims during the lockdown/restrictions due to COVID-19?

We are accepting claim intimations through website, email and WhatsApp. Click  to know about the documentation required, and intimate the claim online by clicking . You can also send the claim documents via email at claims.support@maxlifeinsurance.com or WhatsApp at 9821975900. We will keep you updated on the status of your claim through SMS and/or email

✅  How would I know claims status?

You can check the status of your claim request by clicking here . Alternatively, you can email us at claims.support@maxlifeinsurance.com.

For more details, click  and go through the frequently asked questions on Claims.

✅ Where can I get claim forms and list of documents required for submission?

You can download the claim forms and other required documents by clicking here

✅  Where can I pay my policy premium?

You can pay your premium online through our website. Click to pay now. To view the list of other premium payment options click here

✅  What if I do not get any resolution to my query at the Customer Helpline ?

We are continuously working towards providing you the best of services. If your query is not resolved at the customer helpline to your satisfaction, please feel free to reach out to us on the below email id’s.
Level Name Contact Details
First Level Mr. Karan Mehra Karan.mehra@maxlifeinsurance.com
Second Level Ms. Charu Maheshwari Charu.maheshwari@maxlifeinsurance.com
Third Level Mr. R Krishnakumar R.Krishnakumar@maxlifeinsurance.com

 

We are continuously working towards providing you the best of services. If your query is not resolved at the customer helpline to your satisfaction, please feel free to reach out to us on the below email id’s.

First Level - Mr. Karan Mehra (Karan.mehra@maxlifeinsurance.com)
Second Level - Ms. Charu Maheshwari (Charu.maheshwari@maxlifeinsurance.com)
Third Level - Mr. R Krishnakumar (R.Krishnakumar@maxlifeinsurance.com)

✅  Where can I get claim forms and list of documents required for submission?

You can get claim forms 

  • Download the Claim Form:  click here (Download from Claims Section)
  • Document Required:  click here

✅  Why is it essential to submit all the records / documents as required by the company for processing any death claim?

All claims are examined and settled by the company on the basis the documents submitted by you in connection with the claim. We advise you to provide complete information for us to process your claims faster and smoother.

✅  Is there a delay in providing policy services due to the lockdown/restrictions due to COVID-19?

As per the Government directives on lockdown/restrictions amid COVID-19 outbreak and to ensure everyone’s safety, few of our offices are working with limited resources. While we are trying our best to ensure all your service requirements are fulfilled on time, we would recommend you to self-service your policy by visiting our customer login section at https://www.maxlifeinsurance.com/customer-service-login.html from the safety and comfort of your home

✅  I cannot go out of my home due to the COVID-19 lockdown in my city, how do I get servicing done on my Max Life policy?

We encourage you to connect with us through our digital platforms from the safety and comfort of your home. For any Max Life related queries or servicing, we are available 24*7 for you, through our range of digital servicing solutions. Click https://www.maxlifeinsurance.com/customer-service to know more.

✅ How can I apply for surrender or cancellation of my policy during the lockdown/restrictions during lockdown?

You can place the free look cancellation/ surrender enquiry against your Max Life policy by logging into customer login section on www.maxlifeinsurance.com

✅ Are Max Life Branch offices operational?

As per Government directives, Max Life branch offices are now open and sanitized to serve you from Mon-Sat; 9:30 AM – 4:00 PM (2nd & 3rd Sat closed).

✅ What kind of precautionary measures are being followed to ensure my safety if I visit the branch office?

To ensure your safety, we are following the below mentioned precautionary measures:

a. Mandatory thermal scanning of employees
b. Working with limited manpower in office
c. Continuous sanitization of all branches
d. Mandatory use of Aarogya setu application by all employees and visiting customers

✅ What safety guidelines do I need to follow while visiting the Max Life Branches?

While we encourage you to stay home and use the available digital platforms to fulfil any servicing needs, we request you to take the following precautionary measures when you visit us:

a. Display your status on the Aarogya Setu App or kindly fill the self-declaration form at the desk, before entering the branch.
b. Allow us to check your body temperature and sanitize your hands before entering the branch.
c. Continue to wear your mask at all times.
d. You can drop your cheques and documents in the drop box outside the branch.
e. Ensure social distancing at all times.
f. Avoid sharing of documents and other stationery.

✅ Where can I get policy related statements like premium receipts, statements etc.?

You can download your premium receipts, statements and others by clicking here.

✅ Where can I pay my policy premium?

You can pay your premium online on our website. Click here to pay now. To view the list of other premium payment options click here

✅ What if I do not get any resolution to my query at the Customer Helpline?

We are continuously working towards providing you the best of services. If your query is not resolved at the customer helpline to your satisfaction, please feel free to reach out to us on the below email id’s.

Level

Name

Contact Details

First Level

Mr. Karan Mehra

Karan.mehra@maxlifeinsurance.com

Second Level

Ms. Charu Maheshwari

Charu.maheshwari@maxlifeinsurance.com

Third Level

Mr. Tarun Bahri

Tarun.Bahri@maxlifeinsurance.com

  *Subject to policy terms and conditions. Issuance of policy subject to underwriting guidelines.

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    ARN: PCP/C19I/02

Fill this form to know about our wide range of life insurance product
Are you a Max Life Customer?
Fill this form to know about our wide range of life insurance products to help secure your financial future
Are you a Max Life Customer?
Fill this form to know about our wide range of life insurance products
Are you a Max Life Customer?